As technology continues to evolve, the question of how to craft a meaningful customer experience (CX) remains constant. Successful brands have customer experience almost down to a science, but what’s the actual formula? With so many moving pieces, it can be difficult to get your CX down to a simple […]
Marketer
Janet Peischel A year or so ago, I left my dentist’s office, was buckling up and adjusting my sunglasses when I got a text from my dentist thanking me for my business. I have really crappy teeth and spend some serious money with him, so he should be thanking me. […]